Refund policy
PLEASE READ AND ACCEPT THIS RETURN POLICY BEFORE CREATING YOUR RETURN. CLICK HERE TO BEGIN YOUR RETURN
Returns Policy
If you’re not satisfied with your purchase for any reason, return your order within 7 days the order was delivered.
Returns MUST comply with our return policy. Exceptions will not be made.
Returns that do not comply with our policy will not be accepted. Please be sure to read our Returns Policy thoroughly before submitting your return
We only accept returns or exchanges for items purchased directly from Holdenouterwear.com
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included;
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned. If the box is used as the shipping container, it will be refused and sent back to the client.
When trying on footwear, please do not mark the soles or damage the shoe box
Returns considered damaged or without tags will be sent back to the customer, no exceptions.
We consider odor and hair shedding as damage to our products. Please be mindful when returning your order. If an item has an odor or hair shedding (including pet hair) we will decline the return and send it back.
We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns may lead to the closure of your Holden Outerwear account.
The original shipping fee is non refundable.
A return shipping cost of $25 will be deducted from the refund total.
Return shipping cost will not be charged for an exchange or store credit.
A restocking fee of $25 will be deducted to the refund total.
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
All SALE items are considered FINAL SALE - These items WILL NOT be returned/exchanged unless the item arrives damaged or faulty when delivered to you. Orders where a coupon code was used are not considered sale goods, therefore are allowed to be returned. If your order arrived in a flawed condition, please contact us at info@holdenouterwear.com
Exchanges
Exchanges are treated like returns. If you would like to make an exchange, then you will need to return the original item first. Once received, we will send your exchange.
To begin your exchange request, please use the return link above. You will be prompted to choose either a direct exchange or a different item. You can also choose to receive store credit.
SALE ITEMS are considered final sale and therefore not eligible for exchange. Please be mindful when making your purchase. Exceptions will not be made.
Refunds
Once your returned item is received, and we verify that it complies with our returns policy, we will submit a refund request through your original payment method. Please note that refunds may take several days to process depending on your bank or credit card provider.
Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total of shipping costs and return fees if applicable.
Prevent Returns Abuse
We monitor the number of returns and reserve the right to close your Holden Outerwear account or restrict future orders if your return behavior is in breach of our Returns Policy.
Promotions Policy
Items on SALE are considered Final Sale. Items that were discounted by Promo Code may still be returned as long as it abides by our return policy.
Price Adjustment
Price Adjustments are honored on orders within 7 days of being placed.
If you have used a promotion code on your order, the order is not eligible for further adjustment.
Product Warranty
Holden warrants all products sold by Holden to be free of defects in material or workmanship for a period of one (1) year (365 days) from the date of purchase at HoldenOuterwear.com.
If you believe your item has been damaged due to a manufacturing defect, please contact us at HoldenOuterwear.com
Please provide your order number and images of the damage. Once received our warranty team will determine the next steps.
If our warranty team approves a replacement, you will be responsible for sending the item back to us. Please provide us a valid shipping address so we may send your replacement.
If our warranty team approves a replacement but we are unable to send you one due to lack of stock, you will be issued a credit for the selling value of your item.
If you choose to have the item repaired, we will pay the cost of the repair up to $50 (a copy of the receipt confirming the repair is required).
We do not issue refunds for warranty requests. No Exceptions
At this time we are unable to extend the warranty to purchases made outside of HoldenOuterwear.com.
Please contact the vendor you ordered from so they may contact us for next steps if there is damage due to a manufacturing issue.
Holiday Returns
At this time we do not have a holiday return/exchange policy. All returns must abide by our return policy.
Requesting a Return
CLICK HERE TO BEGIN YOUR RETURN
Choose what you would like to return/exchange and provide a reason.
Download and print the USPS label and affix it to the original shipping box, or a similar one.
Carefully prepare the return package and drop off your return at your local USPS. Insert the item with their identifying tag and original label(s) still attached. Dust bags and brand boxes (if received) are considered part of the product. The brand box (e.g., a shoebox) must be placed inside another shipping box to prevent damage.
Keep track of your tracking number.
If your order is valid for return and you are not able to create it or you receive an error message, please contact us at info@holdenouterwear.com
If you need assistance or you will not be home to return your order on time and are unable to make accommodations. Please contact our customer care team to assist you. Please be mindful of your request.