HOLDEN OUTERWEAR’S ASSURANCE (WARRANTY)
OUR GOAL IS TO MAKE GARMENTS WITH QUALITY CRAFTSMANSHIP AND CONTINUED VERSATILITY. THAT MEANS OUR PRODUCT SHOULD WITHSTAND THE ELEMENTS YOU THROW AT IT.
HOLDEN PRODUCTS ARE FULLY WARRANTIED WITH PROOF OF PURCHASE TO THE ORIGINAL OWNER AGAINST DEFECTS IN MATERIAL AND WORKMANSHIP FOR ONE YEAR FROM DATE OF PURCHASE. THIS WARRANTY DOES NOT COVER DAMAGE CAUSED BY ACCIDENT, IMPROPER CARE, NEGLIGENCE, NORMAL WEAR-AND-TEAR, OR THE NATURAL BREAKDOWN OF MATERIALS OVER EXTENDED TIME AND USE. WE STAND BEHIND OUR PRODUCTS AND WILL ALWAYS FOCUS ON YOUR SATISFACTION.
PLAY HARD – WE'VE GOT YOU COVERED.
PLEASE NOTE THOUGH: “NORMAL” IS A CRITICAL COMPONENT TO THE ABOVE POLICY. WE WILL INSPECT EACH WARRANTY CLAIM BEFORE SIMPLY REPLACING THE GARMENT. WE ARE NOT NEW TO THIS LIFESTYLE, AND HAVE SEEN MANY-A-BOGUS WARRANTY CLAIMS, SO WE KNOW WHAT TO LOOK FOR.
WE STAND BY OUR PRODUCT, SO IF YOU HAVE A WARRANTY CLAIM, JUST LET US KNOW AND WE WILL MAKE SURE TO GIVE YOU OUR UNDIVIDED ATTENTION.
RETURNS
NO RETURNS ARE ACCEPTED WITHOUT PROOF OF PURCHASE.
RETAIL PURCHASES
WE STAND BEHIND OUR RETAILERS. ANY ITEM PURCHASED AT AN INDEPENDENT HOLDEN RETAILER IS SUBJECT TO THAT STORE’S RETURN POLICY. PLEASE CHECK WITH YOUR LOCAL SHOP FOR DETAILS. THE RETAILER WILL WORK WITH US TO ACCOMMODATE YOUR RETURN, SO DON’T PANIC, THERE IS A PROCESS.
ONLINE PURCHASES
IF YOU ARE NOT 100% SATISFIED WITH YOUR ORDER YOU CAN RETURN YOUR UNWASHED, UNWORN, BRAND NEW HOLDEN PRODUCT WITH TAGS STILL ATTACHED WITHIN 30 DAYS FOR AN EXCHANGE OR REFUND. A $5.00 RESTOCKING FEE IS INCLUDED IF THE PRODUCT IS RETURNED NOT DUE TO WARRANTY.
YOU CAN EITHER FILL OUT OUR THE WARRANTY & RETURN FORM BELOW OR EMAIL US AT INFO@HOLDENOUTERWEAR.COM TO OBTAIN A RETURN AUTHORIZATION NUMBER AND PRE-PAID RETURN SHIPPING LABEL.
- LABELS MUST NOT HAVE BEEN REMOVED.
- ANY ITEMS PURCHASED ON OUR WEBSITE SHOULD NOT BE RETURNED TO A RETAIL STORE.
- ONCE WE RECEIVE YOUR RETURN WE WILL REFUND THE RETURNED ITEMS ON THE CREDIT CARD USED FOR THE ORIGINAL TRANSACTION WITHIN 14 BUSINESS DAYS AND SEND YOU AN EMAIL CONFIRMATION.
- THE ORIGINAL SHIPPING CHARGES (IF APPLICABLE) WILL NOT BE REFUNDED.
- RETURN SHIPPING CHARGES ARE ON US ONLY FOR REGULAR PRICED PRODUCTS AND PRODUCTS THAT ARE STILL COVERED BY THE WARRANTY.